karson kwan
bay area native photographer

Resume

KARSON KWAN

karsonhkwan@gmail.com

+1 (925) 984-0388

EDUCATION

University of California, Santa Cruz                                                              Fall 2014 – Spring 2018

  • B.A., Business Management Economics
  • Minor, Technology & Information Management
  • Major Coursework: Business Information Systems, Product Development, Supply Chain Management, Systems Analysis and Design, Business Strategy, eCommerce Strategy, Intermediate Java Programming
  • Dean's List: Winter 2016, Winter 2016, Spring 2017

The University of Hong Kong, Hong Kong                                                                         Summer 2017

  • Global Business in Asia Summer Programme 2017
  • Hands-on multi-city business program in Hong Kong and Shanghai

Fudan University, Shanghai, China                                                                                          Fall 2017

  • Global and International Studies through the University of California Education Abroad Program
  • Major Coursework: Chinese Commercial and Business Practices, China's Economy

EXPERIENCE

UCSC ITS Support Center, Santa Cruz, CA                                                        August 2015 – Present

Help Desk Technician

  • Troubleshot MacOS, Windows 7/10, iOS and Android OS issues for staff, students, and faculty
  • Triaged and escalated over 15,000 tickets in ServiceNow to proper departmental IT for support
  • As the most experienced student tech lead, initiated training and provided help and institutional knowledge to all new hires to ensure operational efficiency

Information Security Analyst                                                                                  May 2017 – Present

  • Analyzed, identified, and reported major security vulnerabilities in school-wide network across 3 UCSC campuses using Cyphort, FireEye, and Kibana SIEM systems
  • Cross-referenced malware and virus notifications using Emerging Threats and VirusTotal
  • Documented security vulnerabilities within ServiceNow
  • Detected mass DMCA violations and reported to student conduct board for discipline

Self-Employed Consulting, San Francisco Bay Area, CA                                          June 2016 – Present

IT Consultant for Small Businesses

  • Recommended, purchased, and setup IT equipment as requested by clients
  • Setup, cleaned-up, and managed desktop workstations to ensure operational efficiency and best standard practices for small businesses
  • Setup and managed wired and wireless networks for quickest speeds and latency throughout office
  • Use Microsoft Server 2012+ to setup domains, networks, and ensured daily backups
  • Troubleshot, managed, updated, and repaired computers on-site and remotely
  • Ensured security standards are up-to-date with industry standard protocols
  • Recommended and implemented cloud storage solutions for multi-location efficiency

SupplyShift, Santa Cruz, CA                                                                              January 2018 – Present

Data/Product Management Intern

  • Quality assurance and bug testing on SupplyShift's proprietary platform
  • Learn to use SupplyShift's unique supply chain management software to best exploit features
  • Support product management teams with bi-weekly product release Sprints using Agile Scrum methodology
  • Provide support to sales and marketing teams on an as-needed basis
  • Formula generation and tracing using Microsoft Excel 

San Jose Water Company, San Jose, CA                                                               May 2016 – May 2017

Information Systems Intern

  • Provided customer service, troubleshooting, and end-user support for 300+ employees & executives
  • Imaged and replaced 20% of company’s IT equipment for its yearly upgrade cycle in 3 months using Microsoft Windows Deployment Toolkit and Windows Server 2012
  • Managed and inventoried 500+ pieces of IT equipment across 2 campuses
  • Collaborated closely with Vice President and Director of IS Department

Vector Business Solutions, Solana Beach, CA                                                    June 2016 – June 2017

Business Information Systems Intern

  • Analyzed current business information systems and exploited features for efficiency
  • Found best practices for firm members in existing software
  • Created automated workflows using prior analyses for daily and month-end close accounting processes
  • Managed time, workload, and practices efficiently while working 2 other jobs simultaneously

Project Manager

  • Initiated and spearheaded project to transition from Amicus Online to Amicus Attorney Premium by exploiting its superior features and realizing the need for a more robust firm management software
  • Created timelines for data conversion and migration, training, and implementation of software
  • Created informative training videos for usage of new software suite

SKILLS & INTERESTS

Languages: Fluent English, Cantonese, Mandarin Chinese; written Traditional and Simplified Chinese

Software: Adobe Photoshop, Adobe Lightroom, Microsoft Office Suite, G Suite, Intermediate Java

Interests: Investing, Photography, Car Sales Consulting, IT Consulting, Sales